Quality assurance
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Quality with Certainty – From Development to the Customer
At Wilo, quality and reliability are non-negotiable across every process along our value chain. To ensure the highest standards in our products, solutions, and services, we involve suppliers, laboratories, service and sales units, and customers directly in our quality management system.
Together, we are shaping a new understanding of forward-looking quality assurance - Quality Management 4.0.
Preventive Risk Management
Identifying and Eliminating Risks in Advance
To detect and eliminate potential risks before market launch, Wilo systematically analyzes and evaluates possible influencing factors that could affect uncompromising product reliability.
This proactive approach enables continuous optimization of numerous technical parameters and minimizes failure rates long before our products reach series production.
Our risk management process includes:
Evaluation of technical risks and mitigation measures
Failure Mode and Effects Analysis (FMEA)
Field testing
Laboratory Testing
Ensuring Reliability Throughout the Product Lifecycle
Our laboratory testing ensures that materials and components withstand the highest levels of stress and that finished products perform reliably both before and during development.
Based on specific customer requirements, we develop standardized and customized testing scenarios to verify all functions under various conditions - documented in our Book of Qualifications (BoQ).
Our laboratory testing includes:
Functional testing
Material testing
Long-term and aging tests
Supplier Selection
Controlling Material Quality Early and Consistently
Before the start of any new product development, Wilo analyzes the supplier landscape to identify the ideal projects partners.
Ongoing material tests and process controls ensure that all relevant quality standards are reviewed and met — even during the initial sampling phase of product development.
Our supplier quality assurance measures include:
Remote audits
Interactive drawing reviews
Process reviews
Employee Qualification
Actively Shaping Change
The digital transformation has fundamentally changed work practices and mindsets in quality management.
Instead of reactively checking product and material quality at goods receipt or dispatch, our employees now manage the entire process chain proactively based on predictive data.
Wilo actively promotes digital skills and agile working methods to empower employees in this transformation.
Our qualification initiatives include:
Digital process management
Intercultural competence training
Agile collaboration based on Gemba principles
Digitalization and Collaboration
Harnessing the Opportunities of Digital Transformation
Processes and standards in quality management are constantly evolving. Simulations, AI-based projections, and digital collaboration tools increasingly shape workflows and outcomes.
Wilo consciously embraces these opportunities to enhance transparency, traceability, and efficiency across the entire value chain.
Our digitalization initiatives include:
Converting Big Data into Smart Data for actionable insights
Building expert networks via social media collaboration platforms
Digital remote approval and maintenance
